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FAQ

About Our Jewelry

Below are some of are common questions About Our Jewelry

Yes, absolutely! Ronora diamonds are 100% real, created in labs with the same properties as mined diamonds — ethically and sustainably.

Yes. Every gold piece comes with an SGL jewelry certificate and every platinum piece with an ITPL jewelry certificate; 925 sterling silver pieces do not come with a jewelry certificate. Every lab grown diamond of 1 carat or more comes with its own IGI report, in any metal. For diamonds below 1 carat, certification is available for an additional fee of USD 94. We provide these certificates to ensure transparency and authenticity, which can also be used for jewelry appraisal purposes.

We use only Solid Gold, Sterling Silver, and 950 Platinum — selected for their strength, beauty, and longevity.

Lab-grown diamonds avoid mining damage, reduce carbon emissions, and offer an ethical alternative without sacrificing beauty or brilliance.

Customization

Below are some common questions about Customization

Yes! Share your design idea or inspiration, and we’ll create your custom piece with no additional charge.

No hidden fees. Our customization service is completely free — another way we bring your dream jewelry to life.

Orders & Shipping

Below are some common questions about Orders & Shipping

We ship internationally! Find complete shipping details here:

👉 Shipping Policy

We offer free shipping on eligible orders. See shipping upgrades and costs in our Shipping Policy.

Simply add your favorite item to the cart and proceed to checkout! Our secure payment process makes shopping easy and safe.

You’ll receive a confirmation email immediately after placing your order.

If you don't see it, please check your spam folder or contact our support team.

If your order hasn’t shipped yet, contact us quickly — we’ll do our best to update your address before dispatch.

Returns & Exchanges

Below are some common questions about Returns & Exchanges

You can view our full return and exchange process here:

👉 Return & Exchange Policy

We offer one free resize within 6 months of purchase, where the design allows. Reach out to us for personalized support.

Packaging & Gifting

Below are some common questions about Packaging & Gifting

Each piece arrives in our luxurious, premium-quality jewelry box — perfect for gifting and safekeeping.

Yes! Let us know during checkout if you need special gift packaging — we’ll make it extra special at no extra charge.

Privacy & Security

Below are some common questions about Privacy & Security

Yes. We are committed to protecting your privacy.

Read our full Privacy Policy for details.

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