RONORA DIAMOND JEWELRY

Made for the Moments

Return & Exchange Policy

Last updated: October 22, 2026

Quick Summary

• 15 days from delivery to return or exchange eligible items, rings included

• Items must be unworn, unused, and in original packaging

• Custom orders are final sale (unless we made the error)

• Refunds in 5 to 10 business days to original payment or store credit

• Free Lifetime Manufacturing Warranty on all pieces

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What Can Be Returned

You can return most items, including rings made to your size, within 15 days of delivery, as long as:

• The item is unworn and unused

• It is in its original unaltered condition

• It comes back in the original Ronora packaging with all documentation

Items that have been worn, altered, resized by another jeweler, or damaged are not eligible.

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What Cannot Be Returned (Final Sale)

• Custom designs, settings, or modifications

• Pieces with laser engraving

Exception: If we made the piece in the wrong size or with a manufacturing error, we accept the return and pay 100% of return shipping.

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How to Start a Return

1. Email hello@ronoradiamond.com within 15 days of delivery

2. Include your order number and reason for return

3. We'll respond within 2 business days with instructions

4. Pack the item in the original packaging

5. Ship using a tracked, insured courier

Do not ship items back without approval. We cannot process unapproved returns.

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Who Pays Return Shipping

• Our error (wrong item, wrong size, defect): Ronora pays all shipping costs

• Your decision (change of mind, ordered wrong size): You pay return shipping

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Refunds

• Processed within 5 to 10 business days of receiving the item

• Issued to your original payment method OR Ronora store credit. You choose.

• You'll get an email confirmation when the refund is processed

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Exchanges

Available within 15 days for a different size, metal, or style. Email hello@ronoradiamond.com. Any price difference is charged or credited.

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Damaged or Wrong Item

Contact us within 48 hours of delivery at hello@ronoradiamond.com with photos. We send a replacement or full refund, your choice, at no cost to you.

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Free Lifetime Manufacturing Warranty

Every Ronora piece is covered against manufacturing defects for life.

How it works

1. Email hello@ronoradiamond.com to start a warranty claim

2. You ship the item to us (your shipping cost)

3. Our jewelers inspect the piece

4. Manufacturing defect confirmed: we repair or replace it free + pay return shipping

5. Not covered: we give you a quote before doing anything

Important: Any repair by another jeweler voids this warranty.

Covered

• Manufacturing defects in metal, construction, and setting

• Structural failures from faulty craftsmanship

Not Covered

• Discoloration from chemicals, makeup, perfume, pools, or hot tubs

• Scratches or surface wear from everyday use

• Prong wear or bending from daily use

• Gemstones lost due to impact, damage, or normal wear

• Repairs done by any jeweler other than Ronora

• Lost or stolen jewelry

Free Ring Resizing in the First 6 Months

One free resize within 6 months of purchase (where the design allows). After 6 months, resizing is a paid service.

Questions? Email hello@ronoradiamond.com or WhatsApp +91 96625 52146

Ronora Diamond. Made for the Moments.