RONORA DIAMOND JEWELRY

Made for the Moments

Shipping Policy

Last updated: October 27, 2026

Quick Summary

• All pieces made to order: we make your piece in 10 days and deliver it in 10 to 15 days

• Free standard shipping (about 15 days after dispatch) or $35 express (up to 10 days after dispatch)

• Every shipment is fully insured with signature required on delivery

• Ships Monday to Saturday (no Sundays or Indian public holidays)

• Free customs duties on orders above USD 1,999. Below that, customs and import duties are paid by the customer

• Ships worldwide: USA, UK, Australia, Canada, UAE and more

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Production Time

Every Ronora piece is handcrafted to order in Surat, India. Standard production: 10 days from order confirmation, then delivery in 10 to 15 days.

Ordering for an important date? Contact us before ordering and we will do our best to prioritise it.

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Shipping Options

Standard shipping, free: about 15 days after dispatch

Express shipping, $35 USD: up to 10 days after dispatch

Total delivery = production time + transit time. Festival offers and order-by dates follow US Eastern time and end at 11:59 pm on the date shown.

Example: your piece takes 10 days to make, then up to 10 days by express or about 15 days by standard shipping, so it is in your hands within about 25 days.

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When We Ship

Monday through Saturday. No shipping on Sundays or Indian public holidays. Saturday-ready orders ship Monday.

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Carriers

We use DHL, FedEx, and other trusted international couriers. We always select the fastest and most reliable carrier at dispatch.

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Tracking

You receive a tracking number by email once your order ships. For production updates, WhatsApp us at +91 96625 52146.

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Insurance and Signature

Every shipment is fully insured for its declared value. Signature required on delivery: your jewelry will only be handed to you or your designated recipient.

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Customs, Duties, and Taxes

Orders above USD 1,999: we pay your duties. When your order is above USD 1,999 (product total after any discount), Ronora Diamond pays the customs duties and import taxes in your country. Your jewelry arrives with nothing extra to pay on delivery.

Orders of USD 1,999 or less: Ronora Diamond ships from Surat, India. Import duties, customs fees, or taxes may apply in your country. These are the customer's responsibility and are not included in your order total. We cannot refund orders due to unpaid customs fees.

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Where We Ship

We ship worldwide. Primary destinations:

• United States

• United Kingdom

• Australia

• Canada

• United Arab Emirates

• Israel

• Thailand

• Qatar

• South Africa

• New Zealand

• Lebanon

• Sweden

Shipping elsewhere? Email hello@ronoradiamond.com to confirm before ordering.

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Lost, Stolen, or Damaged Package

Contact hello@ronoradiamond.com immediately. Every shipment is insured, so we arrange a replacement or full refund at no extra cost. Keep original packaging and photograph any damage.

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PO Boxes and Military Addresses

We ship to PO Boxes and APO/FPO addresses where our carriers allow. Express may not be available. Contact us to confirm.

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Holiday and Peak Season

Production and shipping may take longer around Valentine's Day, Mother's Day and Christmas. For time-sensitive occasions, order at least 5 weeks in advance with express shipping, or 6 weeks with standard shipping.

Questions? Email hello@ronoradiamond.com or WhatsApp +91 96625 52146

Ronora Diamond. Made for the Moments.