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Shipping Policy

Shipping Policy

Last updated: October 26, 2026

Quick Summary

  • All pieces are made to order: we make your piece in 10 days and deliver it in 10 to 15 days
  • Free standard shipping (about 15 days after dispatch) or $35 express (up to 10 days after dispatch)
  • Every shipment is fully insured with signature required on delivery
  • We ship Monday to Saturday (no Sundays or Indian public holidays)
  • Free customs duties on orders above USD 1,999. Below that, customs and import duties are paid by the customer
  • We ship worldwide. Primary destinations include the USA, UK, Australia, Canada, UAE and more

Production Time

Every Ronora piece is handcrafted to order in Surat, India. Standard production: 10 days from order confirmation, then delivery in 10 to 15 days.

Ordering for an important date? Contact us before ordering and we will do our best to prioritise it.


Shipping Options

Standard Shipping: Free
Estimated transit: about 15 days after dispatch

Express Shipping: $35 USD
Estimated transit: up to 10 days after dispatch

Total delivery time = production time + transit time. Festival offers and order-by dates follow US Eastern time and end at 11:59 pm on the date shown.
Example: your piece takes 10 days to make, then up to 10 days by express or about 15 days by standard shipping, so it is in your hands within about 25 days.


When We Ship

We dispatch orders Monday through Saturday. No shipping on Sundays or Indian public holidays. If your order is ready on a Saturday, it ships on Monday.


Carriers

We use leading international carriers, including DHL, FedEx, and other trusted couriers. We always choose the fastest and most reliable option available at the time of dispatch.


Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. Use it to follow your package in real time with the carrier.

Want production updates before shipment? Message us on WhatsApp at +91 96625 52146.


Insurance and Signature

Every shipment is fully insured for its declared value. A signature is required on delivery: your jewelry will only be handed to you or your designated recipient.


Customs, Duties, and Taxes

Orders above USD 1,999: we pay your duties. When your order is above USD 1,999 (product total after any discount), Ronora Diamond pays the customs duties and import taxes in your country. Your jewelry arrives with nothing extra to pay on delivery.

Orders of USD 1,999 or less: Ronora Diamond ships from Surat, India. Depending on your country, your shipment may be subject to import duties, customs fees, or local taxes when it arrives. These charges are the customer’s responsibility. They are not included in your order total, and we have no control over them. We recommend checking your country’s import rules before ordering.

We cannot refund orders because of unpaid customs fees.


Where We Ship

We ship worldwide wherever our carriers can deliver safely. Our main shipping destinations:

  • United States
  • United Kingdom
  • Australia
  • Canada
  • United Arab Emirates
  • Israel
  • Thailand
  • Qatar
  • South Africa
  • New Zealand
  • Lebanon
  • Sweden

Shipping to another country? Email hello@ronoradiamond.com before ordering and we’ll confirm.


Lost, Stolen, or Damaged Package

If your package is lost, stolen, or arrives damaged, contact us immediately at hello@ronoradiamond.com. Since every shipment is fully insured, we will arrange a replacement or full refund at no extra cost to you.

Please keep the original packaging and photograph any damage, as this is needed to file a claim with the carrier.


PO Boxes and Military Addresses

We ship to PO Boxes and APO/FPO military addresses where our carrier partners allow. Express shipping may not be available to all such addresses. Contact us to confirm before ordering.


Holiday and Peak Season

During high-demand periods such as Valentine’s Day, Mother’s Day and Christmas, production and shipping may take longer. For time-sensitive occasions, order at least 5 weeks in advance with express shipping, or 6 weeks with standard shipping.


Questions about your shipment? Email hello@ronoradiamond.com or WhatsApp +91 96625 52146, Monday to Saturday, 10am to 6pm IST.

Ronora Diamond. Made for the Moments.